Conditions for Returns
1.The
product must be unused, unworn, unwashed and without any flaws. Fashion
products can be tried on to see if they fit and will still be considered
unworn. If a product is returned to us in an inadequate condition, we reserve
the right to send it back to you.
2.The
product must include the original tags, user manual, warranty cards, freebies
and accessories.
3.The
product must be returned in the original and undamaged manufacturer packaging /
box. If the product was delivered in a second layer of leo Product packaging,
it must be returned in the same condition with return shipping label attached.
Do not put tape or stickers on the manufacturers box.
How
to Return a Product
Sign
in to your Leo E Market Account, select My Orders.
Click
'View all' link under 'My Orders'.
Select
the item you wish to return. Click 'Return' button.
Select
the reason for return on 'Return Request' form and clearly describe the issue
in the comments box. Select the preferred shipment method (Pick Up / Drop Off)
and click 'Edit Refund Method' to select the available refund options. Read the
return & refund policy and if you agree, click 'Submit' to generate the
'Return Label'
Pack
your Praduct parcel securely, with the product in the original and undamaged
manufacturer's packaging along with any accessories, manuals, free items, etc.
as delivered. Print and secure the 'Return Label' on the return package.
Alternatively, you can write the Return Tracking and Return Order Numbers on a
paper and paste it on the return package.
Based
on the shipment method selected, head to your nearest drop-off point or wait
for collection by our pick-up service.
Returns
Policy
Returns
Policy
If
your product is damaged, defective, incorrect or incomplete at the time of
delivery, please file a return request on the app or website within 14 days for
Dmall items and 7 days for non-Dmall items of the delivery date
For
selected categories, we accept a change of mind: Men’s Fashion, Women’s
Fashion, Men’s bags, Women’s bags, Luggage & Suitcase, Bedding, Bath.
Exceptions are women's intimate apparel, men's innerwear, swimwear, eyewear,
jewellery, watches, duffel bags, shoe-care.
For
device related issues after usage or the expiration of the return window,
seller warranty or brand warranty could be given by the seller. For seller warranty,
please contact the seller. The contact details of the seller can be found on
the invoice. For brand warranty, please refer to the Brand Contact List. For
more information on warranty claims please view our Warranty Policy.
Returns
Policy per Category
Phones
and Tablets
Fashion
Beauty
& Health
Appliances
Computing
& Gaming
TVs,
Audios & Cameras
Home
& Living
Sports
& Travel
Baby,
Toys & Kids
Grocer's
Shop
Digital
Goods
Other
Categories
Please
note that certain items marked as non-returnable on product page are not
eligible for return. For more information view the complete list of
non-returnable items.
"Click
Here" to view the policy for Overseas Products.
Valid
reasons to return an item
Delivered
Product is damaged (physically destroyed or broken) / defective (dead on
arrival)
Delivered
Product is incorrect (presentation different on website) / incomplete (missing
parts)
Delivered
Product is “No longer needed” (you no longer have a use for the product / you
have changed your mind about the purchase / the size of a fashion product does
not fit / you do not like the product after opening the package) - eligible for
selected products only
Refunds
Policy
Issuance
of Refunds
If
your product is eligible for a refund, you can choose your preferred refund
method based on the table below. The shipping fee is refunded along with the
amount paid for your returned product.
The
time required to complete a refund depends on the refund method you have
selected. Once we have received your product (2-3 working days) and it has
undergone a quality control (1-2 working days), the expected refund processing
times are as follows:
Please
note that this policy does not apply to Leo Global products.
Payment
Method Refund Option Refund Time
All
Refund
Voucher
1-2
working days
Debit
or Credit Card
Debit
or Credit Card Payment Reversal
5-7
working days
Cash
on Delivery (COD)
Bank
Deposit
4-5
working days
Leo
Voucher
Refund
Voucher
1-2
working days
Important
Note: The Voucher discount code can only be applied once. The leftover amount
will not be refunded or used for next purchase even if the value of order is
smaller than voucher value.
